Must-Reads For Anyone In Hospitality
When was the last time you picked up a book and read? If you are a bookworm, like us, then you’ll gleefully appreciate the following recommendations for hospitality must-reads. If you are just frowning at our question, we encourage you to try. Reading a book about hospitality is like training on the go. More often than not, you will find it delightfully educational and entertaining at the same time. You can learn from the best, be part of their experience and gain their insights.
So next time you commute to school or work, take a look into these pages instead of the smartphone or leave the TV turned off in the evening to indulge in the world of words.
Here is our go-to-list for books about hospitality:
Introduction to Hospitality
by John R. Walker
Everyone new to the business will need a little orientation first which is given by this book. It is divided into sections that cover the relevant hospitality topics. You will encounter real-world profiles, first-hand accounts, and engaging case studies in each section that will help you find your way in the hospitality industry.
Be Our Guest: Perfecting the Art of Customer Service
by the Disney Institute and Theodore Kinni
Few are able to enchant their customers as much as Disney does. The secret lies in Disney’s mindset to exceed expectations rather to only meet them. Thus, they perfected the magic of quality customer service and this book reveals how they did it.
Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel
by J.W. “Bill” Marriott, Jr.
This book tells the story of a family that rose from very little to worldwide success in the hospitality industry. Bill Marriott passes down his father’s industry know-how along with tips and tricks for future generations involved in hospitality. An inspiring read.
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
By Peter Venison
The author of this book is guiding you on a journey from a hotel’s inception to its opening and day-to-day operations. He not only takes on the perspective of a hotelier but also of a hotel guest, both based on his personal experiences, making it relatable and real.
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
by Micah Solomon
As the title already reveals, top hotel managers from renowned brands Ritz-Carlton, Four Seasons, share their stories and experiences.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
by Leonardo Inghiller and Micah Solomon
Hotel business is a customer service business which is happening online and offline nowadays. This quick read offers case studies of Ritz-Carlton and the technology company Oasis about their successful customer service.
EASY Ways to Show Your Employees YOU Care!: A Booklet for Hotel Managers and Others
by Jokima Hiller
Ever thought about that the satisfaction of your employees is just as much important as the one of your guests? They are the representatives of your company. A happy employee is more likely to convey good vibes to the guests. This book explains how to make employees feel valued in 7 easy ways based on real-life experiences.
The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice
by Michael C. Sturman, Jack B. Corgel and Rohit Verma
This book was specifically written for hotel managers and administrators who strive to develop and grow a multinational career in the hospitality industry. It covers four key areas: The first helps with starting your career in hospitality. The second section concentrates on attracting and satisfying the right customers as well as employees and set the right price. In the third section, it is all about how to achieve success by owning businesses, owning real estate underlying the businesses, or both, with an emphasis on profitability and cash flow. The final section examines the requirements for success at the corporate office.