When was the last time you grabbed a book and read it? If you're a bookworm like us, then you'll gladly welcome the following recommendations for hospitality must-reads.
If our question just made you frown, we encourage you to give it a try. Reading a book about hospitality is a way of training f for the road. In most cases, you will find it delightfully informative and entertaining at the same time. You can learn from the best, share their experiences and gain their insights. So the next time you’re traveling to school or to work, take a look at these pages instead of your smartphone, or leave the TV off in the evening to revel in the world of words.
Here’s Our Go-to List for Hospitality Books:
Introduction to Hospitality by John R. Walker
Anyone new to the business needs a little orientation at first, which this book provides. It is divided into sections covering relevant hospitality topics. In each section, you’ll find real-world profiles, first-hand accounts, and compelling case studies that will help you find your way in the hospitality industry.
Be Our Guest: Perfecting the Art of Customer Service From the Disney Institute and Theodore Kinni
Few manage to enchant their customers as much as Disney. The secret lies in Disney’s mentality of exceeding expectations rather than just meeting them. This is how they perfected the magic of quality customer service, and this book reveals how they did it.
Without Reservations: How a Family Root Beer Stand Became a Global Hotel by J.W. “Bill” Marriott, Jr.
This book tells the story of a family that rose from small beginnings to worldwide success in the hotel industry. Bill Marriott shares his father’s industry know-how and offers tips and tricks for future generations in the hospitality industry. An inspirational read.
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do by Peter Venison
The author of this book takes you on a journey from starting a hotel to opening it and running it on a daily basis. He not only takes the perspective of a hotelier, but also that of a hotel guest, both based on his personal experiences, which makes it relatable and real.
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon
As the title suggests, top hotel managers from the renowned Ritz-Carlton, Four Seasons brands share their stories and experiences.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghiller and Micah Solomon.
The hospitality industry is a customer service business that happens online and offline these days. This quick read offers case studies from Ritz-Carlton and technology company Oasis on their successful customer service.
EASY Ways to Show Your Employees YOU Care!: A Booklet for Hotel Managers and Others by Jokima Hiller.
Have you ever thought about the fact that the satisfaction of your employees is just as important as that of your guests? They are the representatives of your company. A happy employee is more likely to transfer a positive vibe to the guests. This book explains how to make your employees feel valued in 7 simple ways – based on real-world experience.
The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice by Michael C. Sturman, Jack B. Corgel and Rohit Verma
This book is written specifically for hotel managers and administrators seeking multinational careers in the hospitality industry. It covers four key areas: The first helps launch your career in the hospitality industry. The second section focuses on attracting and satisfying the right customers as well as employees and setting the right price. The third section is about how to succeed by owning businesses, owning the real estate that underlies the businesses, or both, with a focus on profitability and cash flow. The final section addresses the requirements for success at corporate headquarters.